Episode 79: Customer Experience for Financial Services – Betty Moon

Guest: Betty Moon – Industry Advisor, Financial Services at SAP CX
Host: Steven Spears – Product Marketing Manager at SAP CX

My name Steven Spears, great to back with you for another episode together. Today’s episode is all about the institutions that handle our money and small amounts of dogecoin in my case. I’m joined by Dr. Betty Moon. Betty spent over 20 years working in the financial services industry and is now an Industry Advisor for SAP CX.

On this episode, we dive into Betty’s experience leading divisions at some of the country’s largest banks to learn about the evolution of customer experience in financial services and where it’s headed.

All of that on this episode of the SAP Experts Podcast.

Follow Steven: https://www.linkedin.com/in/steven-spears-57895388/
Follow Betty: https://www.linkedin.com/in/drbettymoon/

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Give us feedback or provide us your questions at akshi.mohla@sap.com.