The Trick to Flying Cheap

David Neeleman has founded five airlines, including JetBlue. He recently launched a new airline, called Breeze.
His problem: How do you use technology to bring down the cost of airfares?
He's been working on that problem for decades -- from inventing ticketless travel in the 1980s, to building a 21st century airline where customers never need to call customer service to ask for help.
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