183: Operational Meltdown: The Southwest Airlines Crisis & What We Can Learn From It

What can we, as operators, learn from the massive operational meltdown at Southeast Airlines over this past holiday season?  Today we are talking about a current event that happened over this past Christmas break, the Southwest Airlines meltdown. I am going to use this example today to articulate what it is that we do as operators, and why operations is such a pinnacle part of business. If you are a service provider and have to deal with broken boundaries, this is called scope creep. As a service provider, you will come across this over and over again. I came up with a formula to escape scope creep, and if you are stuck and need a plan to get out of this cycle, join us for the Scope Creep Solution kicking off on January 30th. For full show notes visit theopsauthority.com/podcast/183.