Passenger Amenities Constantly Change, How Do Airports Keep Up with the Trends?

Every aspect of an airport is planned and designed to meet the needs of the traveling public, and some of those needs are requested even before a plane ticket is booked. Whether its mobile websites, water-refilling stations, or aesthetically-pleasing construction walls, airport staff listen to the experts when planning for current and future growth—the experts being their passengers. In this episode, we hear from special guests from the Metropolitan Washington Airports Authority and Tampa International Airport on how they handle the passenger experience and what they think the passenger experience will look like in the years to come.
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