Handling Quick Growth | Evan Hopkins

In this episode we have a special guest, Evan Hopkins, who is the VP of Global Sales and Customer Operations at Outdoorsy. Outdoorsy is the most trusted RV rental experiences marketplace on the planet, powering road trips and RV adventures. They’ve seen a lot of growth recently and have had to make a lot of adjustments, which Evan explains. At first with Covid they weren’t getting any volume and skipped out on hiring new employees, until the end of May when everyone got sick of being inside and there was an “explosion” of people wanting to use their service. What Evan does at Outdoorsy 1:21Handling the sudden growth 4:20Secrets to help work in harmony with your partners 6:09How they handled Covid 7:45From 20 to 175 team members and the hiring process 10:57Getting people up to speed so fast 13:39Taking technology to the next level 18:17Working with founders successfully 20:24“We’re right in our hiring cycle through April and May and we expect to be adding maybe 80 or so people to our staff, but we hired nobody because we had no volume coming in. No one’s booking, but then all of the sudden near the end of May, everything goes crazy and everyone’s like, ‘I’m going outside again, I don’t care.’ You know, various reasons and RVing is the way to go.” 8:27https://www.linkedin.com/in/evancbhopkins/