Improving Client Retention: Key Benchmarks and KPIs for Client Satisfaction
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I want to talk to you about client retention, churn, and the key benchmarks and KPIs you need to be tracking. If you're frustrated with clients pausing and canceling their services, this is for you. What Gets Measured Gets Done One universal truth I stand by is that what you measure gets done and [...]
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Improving Client Retention: Key Benchmarks and KPIs for Client Satisfaction