356: Enabling Frontline Employees Through Technology And Process Innovations
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Frontline workers have an obvious role in the customer experience, but frontline work has changed a lot in the last five years. VP, Principal Analyst J. P. Gownder discusses the headwinds frontline workers face and the role that leaders need to embrace to be forward-thinking in how they drive effectiveness.
356: Enabling Frontline Employees Through Technology And Process Innovations