Episode 128 - One Employee Can Bring You Down With Erich & Lauralee Schmidt & Cecil Bullard

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas are joined by Cecil Bullard from the Institute for Automotive Business Excellence and his clients Erich and Lauralee Schmidt.Erich and Lauralee share their experience with one employee who did not buy into the company's processes and ideologies and discuss its ripple effects on their business, including being on the verge of closing.Topics discussed: 00:04:50 Chrysler tech turned shop owner after bankruptcy.00:09:11 Career change, business growth, property purchase plans.00:12:36 Staff turnover and burnout lead to challenges.00:19:17 Ignorance and lack of care led to business failure.00:26:28 The Service advisor lacked faith in the team; poor customer service and technician turnover.00:32:44 We Need to focus on inspections for business success.00:40:23 Terminated staff and hired new technician. Let others go for performance and financial reasons.00:47:09 Employee discovers missing money and misunderstands P&L.00:52:00 Losing focus led to business decline and termination.00:57:37 Managing a successful business requires attention, problem-solving, and adjusting strategies. Pay attention to key performance indicators, invest in customer retention, and have a hands-on approach with your team.01:02:04 Rebuilding, money, teaching sales, helping others.01:07:44 Financial freedom achieved through a supportive team.01:15:07 They changed the industry, overcoming toxicity.01:21:51 Stability and clear expectations lead to success.01:24:01 Appreciation for everyone's presence.