Episode 118 - Gary Smith and Adam Robertson of Diag Nation from ITTC 2023

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC 2023, David and Lucas speak with Gary Smith and Adam Robertson of Diag Nation.Topics discussed:00:00:30 Remote support for guided diagnostics.00:07:09 Immerse yourself in learning.00:11:06 Embrace learning to stay relevant.00:14:02 Visualize failures with lab scopes.00:18:58 Scope is a great value.00:24:35 Technology advancements in headlights.00:28:33 Emerging car technologies are complex.00:33:29 New technology for car diagnostics.00:42:02 Diagnostic approach needs improvement.00:43:42 The importance of embracing new technologies.00:50:35 Manufacturers should support the aftermarket.00:52:29 Key security program criticized.00:57:29 Industry needs Amazon-like model.01:02:03 Liability for automotive calibration.01:07:03 Litigious society leads to lawsuits.