Episode 105 - Learning To Fire People with Andrew Knudsen and Robert Morton

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Sometimes you have to make the difficult decision of firing a customer. Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.Andrew’s background and how he got started. 0:00What is a written and signed estimate? 5:13The importance of making your business safe. 10:09What was the catalyst for Andrew to start a change in his business? 13:58When you first start going to training or events, what does it look like? 18:20Go to other places and meet other people. 24:36David’s time in the mastermind group. 25:28How do you know if you’re making money? 31:52How much are you at the shop and how much do you need to be there? 38:25Don’t feel like you’re being attacked. 42:50How do you know if you’ve met someone who’s a bad influence? 47:30Did he file a deceptive trade practice lawsuit on a car? 54:08How does it feel when a customer doesn’t fix a problem they caused? 57:40I’m gonna get sued. 58:29How to get your credit card company to drop the chargeback. 1:02:41Do you have recorded calls you can take with you? 1:08:51