The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Dan Molloy shares insights from his new book, 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?' and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange.

Dan Molloy, Molloy Business Development Group


Show Notes




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'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?'
Dan Molloy's transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry.
Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal.
The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results.
The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life.
The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life.
The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments.
Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future.
The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry.
Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so.
Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions.
Communication standards (00:18:45) The absence of effective communication standards and its impact on business.
The importance of analyzing language (00:22:06) The significance of analyzing language in business.

Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language.
The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations.
Commitment making rate...