Will AI replace call centre workers?
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It’s the ongoing question about AI – will it replace jobs or create new ones? We look at the argument from the point of view of call centre workers in the Philippines. Also on the programme, how Google Maps is tracking the changes in the built environment around the world. Plus – the small European city home to some of the most important music tech in the world.Get in touch with Tech Life by emailing techlife@bbc.co.uk or sending us a Whatsapp on +44 330 1230 320. Presenter: Chris Vallance
Producers: Tom Quinn and Imran Rahman-Jones
Editor: Monica Soriano(Image: An animation of a robot wearing a headset and microphone. Credit: Getty Images)
Will AI replace call centre workers?