65: Creating Contagion in Your Communications with Duke Greenhill

Duke Greenhill is a leading advertising creative and strategist, writer, filmmaker, and omnichannel marketer. He’s known for being among the first to employ augmented reality gaming (ARG) and episodic transmedia marketing in the United States, and for being a thought leader in the luxury branding and advertising space. Duke has published articles on luxury brand strategy and storytelling in top-tier industry press including Fast Company, The Harvard Business Review, The Telegraph, HubSpot and others. His projects have won many industry awards, including Effies, One Shows, Ogilvy Awards, ADDYs, and others. According to Academia.edu, an organization that monitors the impact of published thought leaders, Greenhill is cited in nearly half a million journals and academic papers. He’s currently the chair of advertising and the chair of graphic design at the Savannah College of Arts & Design (SCAD)–the university for creative careers.
Top Takeaways

Keep our message simple.
Remember that our social currency is defined by the quality of our engagement and not necessarily the quantity of followers.
At the end of the day, human beings make decisions emotionally. We use reason to rationalize a decision we’ve already made. If you can conjure up emotion in a target audience and that emotion is what drives them to take action, you’ve won.

Shownotes:
[05:15]At the end of the day, I think water is sexy.
[5:53] I don’t see why there needs to be a distance between the way we market a Tiffany ring and the way we communicate about water.
[6:13] Stop thinking about water as a utility, as something people don’t want to hear about, as some second-rate product or service and start treating it with the respect it deserves.
[7:05] The book–Contagious: Why Things Catch On–breaks down certain components that make communications viral, shareable, sticky.
[7:23] The class–Creating Contagion: From Experience to Entertainment–discusses ways to be at the forefront of communications by focusing first on the entertainment value of the communication and the utility of it–what it provides the end-user, rather than the message and how to sell it.
[8:54] Five elements of story: Character, Plot, Setting, Tension/Conflict, and Resolution. Story is the fundamental thing that makes any kind of communication worth communicating.
[9:30] Story–it’s a drug, leverage the addiction.
[10:40] Communication is easy? HA! (Rabbit hole!)
[12:16] 360-degrees of sticky: a class project involving students to create an omnichannel campaign (which refers to using multiple channels – surround sound)
[14:38] Triggers–anything you can attach a “call to action” to–attaching the purchase or use of the product to smells, taste, shape, color to conjure top of mind thinking. When it’s top of mind they take action.
[18:22 ] Remarkability-anything worth...