AI and the MSP: endless opportunities, possibilities and solutions, Axians Podcast

“I'm a very practical person, so I love technology,” says Russell Crampin of Axians. “I love seeing what's new out there, but I always ask the question, so what? How does it help me? How does it help my customers? How can we make money?” In this podcast, Russell outlines the practical side of AI and how AI is already being used to help MSPs, and the clients of the MSP community, do routine organizational tasks, better. Russell stresses that AI innovation is part of a larger, longer continuity that stretches backwards and forwards in time, of applying machine-based technology to leverage the advantages of processing data, quickly.

Wi-Fi, for example, is an everyday tool that almost every organization offers to employees, and typically onsite guests. Here’s a place what MSPs can shine for their customers in overcoming challenges and delivering better experiences “Why is my network running really slow? Why is the Wi-Fi user in this part of network not getting a good reception? And this network will be learning, the tool will be learning, well, what's going on there? What's specific about this environment? What patch levels are they on? What is the connectivity? What is happening? What are the firmware levels? And it will start to diagnose and make recommendations. And that means that we can use our engineers to be more customer service focused and talk and proactively help users and customers rather than be doing hard coding, trying to run scripts and finding out what's going on, because all that's taken care of…” adds Russell.

Axians is an organization with 16,000 employees, across 37 countries, with revenue of €3.6.

Visit www.axians.com