Ep. 110: Lessons In Connections From Dell & Comcast
Release Date:
Humanity is the theme of today's two-part episode. First, Deb Zell shares how Dell Technologies uses contact center data to better understand (and deliver for) our customers. Later, Mel Penna reveals how Comcast adopts a human perspective to CX strategy, including the decisions it makes about processes and technologies.
Ep. 110: Lessons In Connections From Dell & Comcast