2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)
Release Date:
Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye.
Resources cited in this episode:
NN/g Instagram: @nngux
Service Blueprinting (full-day course)
Design Thinking is Like Cooking (2 min video)
UX Roadmaps (full-day course)
UX Roadmaps: Definition and Components (free article)
Sarah's NN/g Articles and Videos (bio page)
Also related: Brené on Comparative Suffering, the 50/50 Myth, and Settling the Ball (Unlocking Us with Brené Brown podcast episode)
2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)