121: How to Improve Patient Experience Through Employee Engagement with Kristin Baird
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Kristin Baird has over 30 years of experience in patient care, healthcare marketing, business development, and administration… she has a nursing degree and a master’s in Health Services Administration. Kristin has also written several books on healthcare leadership and service excellence. Now she’s the CEO of the Baird Group, a consulting group that specializes in customer service improvement and mystery shopping for healthcare organizations. As heard on this episode: http://baird-group.com/
121: How to Improve Patient Experience Through Employee Engagement with Kristin Baird