Transforming the Customer Experience One Person at a Time | Randall King

In this episode we have Randall King, the President of Commercial Solutions at Conduent. As the Group President of Customer Experience Management, Randall has responsibility for 25k customer experience professionals who deliver best-in-class service globally to millions of customers on behalf of their clients. In this role, Randall drives strategic transformation, stronger client relationships, and service excellence. He works in close collaboration with business and technology leaders to bring innovative solutions to their clients, while delivering an integrated and seamless experience to their customers. Advice for someone starting out in the customer space 2:38Priority and balance 6:54Good and bad lessons learned 10:41Exciting trends in the market 18:57Working from home 21:41A summary statement for transforming your business 26:33“Perfection is the enemy of done and it’s hard to turn a ship that’s not moving. In my career I’ve had so much more success if you just get under way and of course things like agile methodologies really help with that with sprints, but just get out there and get going. Course correct as you go. You’ll learn, you’ll get better, and as you have progress, people get excited, and then they want to achieve more and before you know it, you’re really driving out some great results.” 3:34https://www.linkedin.com/in/rking2002/randall.king@conduent.com