The Power of Service | Gordana Warga and Chad Horenfeldt

We wanted to chat with two special guests, Gordana Warga, the Director of Global Support at Kustomer, and Chad Horenfeldt, customer service and customer experience leader also at Kustomer. We discuss customer service week, what it is, and why it’s important to really show appreciation for everyone that works hard in making this often difficult part of business a better experience for all involved. The little things are super important, such as recognizing someone’s birthday on the floor and taking the time to celebrate that person as an individual. If you care about your own people, they’ll care about the customer. Thoughts on customer service week and its importance 1:21Impacting long lasting client relationships 3:58Encouraging customer obsession 7:22Celebrating customer service 12:03“We all take the time to recognize the small wins and to really recognize when we’ve helped each other and when we’ve helped clients. So we’ll do a lot via Slack and via other channels where we really just give shoutouts and reward all of the positive things we see throughout the day.” 5:43