The Power of Lifecycle Management to Drive the Customer Experience | Danilo Pozo

Today we have special guest Danilo Pozo, the Vice President of Customer Experience for Latin America at Cisco, to discuss lifecycle management and making the best of your customer experience. Your company will go through a culture shift and you have to be able to adapt in order to keep up with your customers’ needs. The developing world provides many opportunities for companies to branch out and find better, more diverse talent that’s also more economic. Lifecycle management 3:41The culture shift 5:37Bring your customer into one place 9:40How it can be different in less developed regions 11:34Advice and lessons learned for newer companies 13:37“Another thing that I think is really interesting about now is talent, right? There is so much talent around the world that you don’t have to be in one place now. You can gather talent from different places in the world for one common factor and that would allow emerging markets to be more attractive to main companies, and we’re trying to see that, how you get the best talent from different places in the world for one company.” 12:47https://www.linkedin.com/in/danilo-pozo-vp-cx-cisco/