Putting People Above Process | Jeanne Bliss
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Revisiting one of our previous episodes, we talk with Jeanne Bliss, founder and CEO of Customer Bliss. We talked about her book that explains her philosophy on customer experience. Too often we are watering down or over complicating customer service. Jeanne explains her thoughts in a way that can help any company no matter size. Jeanne also offers a link to the first chapter and quiz to her book for our listeners. Would you do that to your Mother? 2:14How to start Enabling Employees 7:53Don’t make me feed you Soap 11:58Pillars 3 and 4 14:10“Do you allow for human error? If you return that rent-a-car 3 minutes late, are you get dinged for half a day?...Put people above process.” 15:31
Putting People Above Process | Jeanne Bliss