Best Practices of Employee and Customer Engagement | Suzzanna Rowold

Today we discuss employee and customer engagement and the best way to do that is with Senior Director of Employee & Customer Experience at Centene Corporation, Suzzanna Rowold. She explains that the two major elements that drive success in your company are 1) Employee turnover and 2) Quality of leadership. When hiring people, you need to make sure that you have set clear expectations of what they’re going to be doing so that they aren’t blindsided by a role for which they aren’t prepared. Training your leaders to see the bigger picture is crucial in passing that on to your employees, and then making sure you invest in your employees’ growth and improvement is necessary for success.Suzzanna’s background 0:58Secrets of how she has been successful throughout her career 3:39Hiring the right people 6:59What else to look for in your hires 13:01“One of the very top parts of ensuring that your on-boarding is really focused to your needs is setting those clear expectations. You really need to have your job descriptions and what you’re posting for those positions be exactly what it is that you’re needing them to do.” 7:00https://www.linkedin.com/in/suzzannarowoldlcpc/