Jeff Sussna on Customer Value Charting

Jeff Sussna is a consultant and author specialized in helping organizations deliver software more effectively. This is Jeff’s second appearance on the show. In this conversation, he tells us about Customer Value Charting, a visual tool that helps teams balance strategy and agility.Listen to the show Download episode 61Show notesSussna AssociatesDesigning Delivery: Rethinking IT in the Digital Service Economy by Jeff SussnaThe Informed Life episode 15: Jeff Sussna on Cybernetics Customer Value Charting: A Visual Tool for Customer-Centered Discovery & Delivery by Jeff SussnaSoftware as a serviceSalesforceSlack’s new DM feature can be used to send abuse and harassment with just an invite (The Verge)Promise theoryMark BurgessWardley mapImpact mapping User Story mappingServiceNowJIRA