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  3. 295: CX Leader Priorities: Design Experiences That Drive Loyalty

295: CX Leader Priorities: Design Experiences That Drive Loyalty

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For Forrester's fourth CX Priority, VP and Research Director Ian Jacobs and Senior Analyst Sheila Mahoutchian come on the Cast to discuss how to design, evaluate, and monitor experiences that drive customer loyalty.

295: CX Leader Priorities: Design Experiences That Drive Loyalty
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295: CX Leader Priorities: Design Experiences That Drive Loyalty
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