EP 5:25 The Ultimate Guide To Phone Ups and Setting Appointments

This week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP audits REAL phone ups from dealerships and breaks down the best practices for qualifying the prospect to setting the appointment.  Joining Sean this week is Malik “Yung Jedi” Bronner, a call analyst and top performance coach at Dealer Synergy. Together, Sean and Malik listen to phone ups and discuss what was done well and what could be improved.  When taking an inbound call, consider the following: The #1 Goal of Sales Professional should be to gather the contact information first  Building and delivering value to the prospect before setting the appointment Level of professionalism - perception is reality! Qualifying the Prospect Properly Meeting and Exceeding Expectations - Practice! However, DO NOT practice on real customers The FUNDAMENTALS   About Malik “Yung Jedi” Bronner Starting at Dealer Synergy over three years ago as a call analyst, Malik “Yung Jedi” Bronner has worked his way up the ranks to the position of Performance Coach at Dealer Synergy and a Tier 1 National Trainer. Not only is he one of the top performance coaches  and phone process trainers on the Dealer Synergy team, but he also hosts “The Yung Jedi Counsel”, a weekly free training session for the automotive community.   About Dealer Synergy Academy Classes Taught in a group class setting, via Zoom, these classes are facilitated by a Dealer Synergy Certified Trainer, with students from all over the world.   About Dealer Synergy Dealer Synergy is the nation’s #1 Automotive Sales training, consulting and accountability firm. The mission is to be obsessed with our dealers’ success; through our thoughts, our words and our actions, so that they may triumph and achieve total market domination.    Resources Dealer Synergy & Bradley On Demand: The automotive industry’s #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners.  Also, join The Millionaire Car Salesman Facebook Group today! The Against All Odds Radio Show: Hosting guests that have started from the bottom and rose to the top.  Also, join The Against All Odds Radio Show Guests & Listeners Facebook Group for the podcasted episodes. For more interactivity, join The Millionaire Car Salesman Club on Clubhouse. Win the Game of Googleopoly: Unlocking the secret strategy of search engines.   The Millionaire Car Salesman Podcast is Proudly Sponsored By:  AutoWeb: Visit AutoWeb.com/dealers for help in revolutionizing your business to help you sell more cars.