E21: What is the Hawthorne Effect and does it explain temporary improvements?
Release Date:
Do you see problems recur later after all the attention has gone away? That could be the Hawthorne Effect at work, which can create confusion on whether your improvements are actually working.
Links
Wikipedia: Hawthorne Effect
BIZ-PI.com
LeanSixSigmaDefinition.com
E21: What is the Hawthorne Effect and does it explain temporary improvements?